Policies & Disclaimer
(Please read carefully before your appointment)
At Serenity Imaging, we strive to create a relaxing, joyful, and memorable experience for every family. To help us serve you best, we kindly ask that all clients review and agree to the following policies:
Rescans
Rescans are offered only at the discretion of the sonographer and must be completed within 10 days of your original appointment date.
If no images or video clips are obtained due to fetal positioning or other factors beyond our control, and hydration instructions were followed, the sonographer may offer a one-time courtesy rescan.
If any images or videos are captured, the session is considered fulfilled, and a rescan will not be offered.
Hydration is Key
For the best results, we recommend drinking plenty of water daily starting at least 3–5 days before your appointment.
Hydration plays a big role in getting clear images. If image quality is affected and you were not properly hydrated, a rescan may not be granted.
Appointment & Package Changes
No changes to appointments or packages are allowed on the day of service.
All package selections must be finalized before your appointment.
If a client arrives and requests a package change or downgrade:
No refunds or extensions will be given for time lost due to late arrival or last-minute changes.
Refunds will not be issued for downgraded services.
Deposit & Payment Policy
A 30% non-refundable deposit is required to book all appointments under $100 packages.
This deposit is applied to your remaining balance and secures your session time.
The remaining balance is due in full at the time of your appointment.
Rescheduling & No-Shows
We understand emergencies happen. If you need to reschedule, please notify us at 732-354-1822 by phone or voicemail.
No-call/no-show clients forfeit their deposit, and a new appointment must be made with a new deposit.
Final Note
All 3D/4D Ultrasound services at Serenity Imaging are non-diagnostic and elective.
All sales are final.